1-800-PACK-RAT Reviews

Absolutely horrible customer service. My order got put under the wrong name . Customer service told me not to worry they would fix it in the system and delivered the pod. They did not fix the mistake and when I went to have my pod picked up I had no access to my own account because the name mistake was not fixed !! No one would help me even after I spoke to 4 different people. I’d rather pay double than use this company again.

Absolutely horrible customer service. My order got put under the wrong name . Customer service told me not to worry they would fix it in the system and delivered the pod. They did not fix the mistake and when I went to have my pod picked up I had no access to my own account because the name mistake was not fixed !! No one would help me even after I spoke to 4 different people. I’d rather pay double than use this company again.

Terrible terrible experience! The bottom fell out of the container and ruined our things, they offered nothing compared to the actual cost. Paid WAY more than when we used pods and their bottom didn’t fall out. Go with PODS and save time, money and your items to be safe.


LDM-RET-2496362 and LDM-RET-2406234

Terrible terrible experience! The bottom fell out of the container and ruined our things, they offered nothing compared to the actual cost. Paid WAY more than when we used pods and their bottom didn’t fall out. Go with PODS and save time, money and your items to be safe.


LDM-RET-2496362 and LDM-RET-2406234

Absolutely horrible customer service and they do a bait and switch! I signed up to have my belongings picked up in Nevada then taken to California. I noticed in my account it said that the pick was in California and to be taken to Nevada (switched). I told them and the changed the pick up address. When it came to having the drop off everything, they told me it would be an additional $1250 to switch my account to long distance because it was never long distance. After being on the phone for over an hour, I got no where. No empathy, no concern, no ownership of the issue and when I asked to speak to management was told that they were the manager and no one else could help me. Absolutely horrible and I have filed a complaint with the Federal Motor Carrier Safety Administration.

Absolutely horrible customer service and they do a bait and switch! I signed up to have my belongings picked up in Nevada then taken to California. I noticed in my account it said that the pick was in California and to be taken to Nevada (switched). I told them and the changed the pick up address. When it came to having the drop off everything, they told me it would be an additional $1250 to switch my account to long distance because it was never long distance. After being on the phone for over an hour, I got no where. No empathy, no concern, no ownership of the issue and when I asked to speak to management was told that they were the manager and no one else could help me. Absolutely horrible and I have filed a complaint with the Federal Motor Carrier Safety Administration.

Pack Rat truck comes to my house without any lumber to place under the container in order to negotiate the tall curb, I have to supply 6 big blocks, which they then took when they picked up the container. Then, we had heavy rains and the container leaked damaging 2 items in the container and they refuse to pay out a $700 claim blaming me for this leaky container and mold & rust now on my expensive butcher block table and Stainless Steel gas stove. They also sent incompetent movers and a claim had to be filed for the damaged goods which the movers finally paid, as they should. I will be filing in small claims court this coming week. BAD customer service and cowards for not taking ownership for a leaky container, LETS GO PODS !!!!
What do you expect from a Rat....

Pack Rat truck comes to my house without any lumber to place under the container in order to negotiate the tall curb, I have to supply 6 big blocks, which they then took when they picked up the container. Then, we had heavy rains and the container leaked damaging 2 items in the container and they refuse to pay out a $700 claim blaming me for this leaky container and mold & rust now on my expensive butcher block table and Stainless Steel gas stove. They also sent incompetent movers and a claim had to be filed for the damaged goods which the movers finally paid, as they should. I will be filing in small claims court this coming week. BAD customer service and cowards for not taking ownership for a leaky container, LETS GO PODS !!!!
What do you expect from a Rat....

They charged me for another’s month of storage even though they were in transit for the 1st of the month and they “had to charge me” for it. And now that I need the empty pod picked up they waited until 9pm to pick it up. You’d think no big deal but his lights are flashing through my neighbors house an I’m sure all the neighbors can hear the commotion he’s making. Very angry with the pick up time choice, they had ALL DAY.

They charged me for another’s month of storage even though they were in transit for the 1st of the month and they “had to charge me” for it. And now that I need the empty pod picked up they waited until 9pm to pick it up. You’d think no big deal but his lights are flashing through my neighbors house an I’m sure all the neighbors can hear the commotion he’s making. Very angry with the pick up time choice, they had ALL DAY.

I recently moved to Bellevue, WA from Rochester, NY paying the company in full once the initial delivery of my container completed after it was picked up from storage unit and dropped off at the local facility in Rochester. My partner and I were informed that the scheduled delivery date was 12/17, which was confirmed with a several customer service representatives in the following days. I also scheduled movers to come in on 12/18. Early morning of 12/17, I received a call from a manager at the local facility in Auburn, WA stating that the truck broke down on the way and needed to reschedule the delivery for the following Monday (12/19) between 7:30 am and 8 am. I was taken aback but agreeable to rescheduling. Lo and behold, I didn't hear from anyone including a driver on 12/19 until 8 am. I reached out to the manager and received a text message from him stating that I needed to reach out to the customer service as the truck didn't arrive at the local facility in Auburn? After cancelling the movers and calling the customer service & the dispatcher department (?), I found out that the container never left the facility in Rochester. I was told that the initial driver backed out on the contract and that they are still trying to find a new driver. As of today (12/27), my partner and I are still without our stuffs living day to day with minimal necessity. The level of unprofessionalism and lack of transparency & communication from the company is beyond my understanding.

I recently moved to Bellevue, WA from Rochester, NY paying the company in full once the initial delivery of my container completed after it was picked up from storage unit and dropped off at the local facility in Rochester. My partner and I were informed that the scheduled delivery date was 12/17, which was confirmed with a several customer service representatives in the following days. I also scheduled movers to come in on 12/18. Early morning of 12/17, I received a call from a manager at the local facility in Auburn, WA stating that the truck broke down on the way and needed to reschedule the delivery for the following Monday (12/19) between 7:30 am and 8 am. I was taken aback but agreeable to rescheduling. Lo and behold, I didn't hear from anyone including a driver on 12/19 until 8 am. I reached out to the manager and received a text message from him stating that I needed to reach out to the customer service as the truck didn't arrive at the local facility in Auburn? After cancelling the movers and calling the customer service & the dispatcher department (?), I found out that the container never left the facility in Rochester. I was told that the initial driver backed out on the contract and that they are still trying to find a new driver. As of today (12/27), my partner and I are still without our stuffs living day to day with minimal necessity. The level of unprofessionalism and lack of transparency & communication from the company is beyond my understanding.

Everything went exactly as promised. We had no problems. The container was clean and almost (if not actually) new. The drivers that picked up and delivered were SKILLED at doing their jobs.

Everything went exactly as promised. We had no problems. The container was clean and almost (if not actually) new. The drivers that picked up and delivered were SKILLED at doing their jobs.

The entire experience was excellent. From the quoting people, logistics people and the delivery/pickup team...it was excellent. They arrived exactly on the date we requested and were always on time. Highly recommended!!